Privacy Policy

1. Introduction

Easy Bank Convert ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your financial information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bank statement conversion service.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address)
• Subscribe to premium services (billing information processed by Stripe)
• Contact us for support (name, email, message content)
• Sign up for notifications or updates

Financial Document Processing

Automatically Collected Information

• Usage data (pages visited, features used, conversion statistics)
• Device information (browser type, operating system, IP address)
• Log data (access times, error logs, performance metrics)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

Service Provision

• Process and convert your bank statement files
• Provide download links for converted files
• Manage your user account and subscription
• Enforce usage limits and rate limiting

Communication

• Send service-related notifications and updates
• Respond to customer support inquiries
• Send welcome emails and password reset instructions
• Notify you of login activities for security purposes

Service Improvement

• Analyze usage patterns to improve our service
• Debug technical issues and optimize performance
• Develop new features based on user needs
• Ensure service security and prevent abuse

4. Data Processing and Security

No Permanent Storage

Security Measures

• Encryption in Transit: All data transmission uses TLS/SSL encryption
• Secure Processing: Files are processed on secure, isolated servers
• Access Controls: Strict access controls limit who can access systems
• Regular Audits: Security practices are regularly reviewed and updated
• Automatic Deletion: Temporary files are automatically purged

Third-Party Processing

• Payment Processing: Stripe handles all payment information securely
• Email Services: BuiltWithHeart processes transactional emails
• Document Processing: Advanced parsing is performed using secure AI services

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may disclose your information only in the following circumstances:

• Service Providers: To trusted third parties who assist in operating our service (payment processing, email delivery)
• Legal Requirements: When required by law, regulation, or court order
• Business Protection: To protect our rights, privacy, safety, or property
• Business Transfer: In connection with a merger, acquisition, or sale of assets (with notification)

6. Data Retention

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Correction

• Request access to personal information we have about you
• Update or correct inaccurate information in your account
• Download your account data and usage history

Deletion and Portability

• Delete your account and associated personal information
• Request deletion of specific information (subject to legal requirements)
• Export your data in a portable format

Communication Preferences

• Opt out of marketing communications (service emails may continue)
• Choose notification preferences in your account settings
• Unsubscribe from emails using the links provided

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login state and preferences
• Analyze site usage and improve user experience
• Prevent abuse and ensure security
• Provide personalized content

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

13. Data Protection Authority

If you are located in the European Economic Area, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.